ГОСТ Р 55241.50-2014/ISO/TR 16982:2002. Национальный стандарт Российской Федерации. Эргономика взаимодействия человек-система. Методы обеспечения пригодности использования в человеко-ориентированном проектировании
БИБЛИОГРАФИЯ
Часть первая: Общая справочная информация о методах и методологиях
(Исследования, классификация методов, сравнение методов, справочники, разделы книг, связанные с вопросами эргономики и методами, и т.д.)
[1] | ISO 13407 Human-centred design processes for interactive systems |
[2] | Bastien, J.M.C., Scapin, D.L. and Leulier, C. (1999). The ergonomic criteria and the ISO/DIS 9241-10 dialogue principles: A pilot comparison in an evaluation task. Interacting with Computers. 11 |
[3] | Bias, R.G., Mayhew, D.J. (1994). Cost-Justifying Usability: Academic Press |
[4] | Bridger, R.S. (1995). Introduction to Ergonomics, McGraw Hill |
[5] | Carroll, J.M. (Ed.) (1991). Designing interaction, Psychology at the Human-Computer Interface: Cambridge University Press |
[6] | Coutaz, J. (1990). Interfaces Homme-Ordinateur: conception et realisation. Paris. France: Dunod informatique, 1990, ISBN: 2040196358 |
[7] | De Souza, F., Bevan, N. (1990). The use of guidelines in menu interface design: Evaluation of a draft standard. In D. Diaper, D. Gilmore, G. Cockton and B. Shackel (Eds.), Human-computer interaction: Interact'90 (pp. 435 - 440). Amsterdam: Elsevier Science Publishers |
[8] | Desurvire, H., Lawrence, D., and Atwood, M. (1992). Empiricism versus judgement: Comparing user interface evaluation methods on a new telephone-based interface. SIGCHI Bulletin, 23, 4, 1991, pp. 58 - 59 |
[9] | Dix, A., Finlay, J., Abowd, D. and Beale, R. (1998). Human-Computer Interaction (second edition) London, UK: Prentice Hall Europe, ISBN: 0132398648 |
[10] | Dix, A., Finlay, J., Abowd, G. and Beale, R. (1993). Human computer interaction: Prentice Hall |
[11] | Grudin, J. (1992). Utility and usability: research issues and development contexts. In Interacting with Computers, 4 (2), pp. 209 - 217 |
[12] | Helander, M.G., Landauer, T.K., Prabhu, P.V. (Ed), (1997). Handbook of Human-Computer Interaction, Elsevier Science Publishers, B.V. (North Holland) |
[13] | Hix, D. and Hartson, D.R. (1993). Developing User Interfaces: Ensuring Usability Through Product & Process. New York (NY), USA: Wiley, ISBN: 0471578134 |
[14] | Holtzblatt, K. and Beyer, H.R. (1993). Making Customer Centered Design Work for Teams, Communications of the ACM, Vol. 36, No. 10, October, pp. 93 - 103 |
[15] | Holtzblatt, K. and Beyer, H.R. (1995). The Human Requirements Gathering, Communications of the ACM, Vol. 38, No. 5, May, pp. 31 - 32 |
[16] | Hugh, R., Beyer, H.R., Holtzblatt, K. (1995). Apprenticing with the Customer. CACM 38 (5): pp. 45 - 52 |
[17] | Jeffries, R., Miller, J.R., Wharton, C. and Uyeda, K. (1991). User interface evaluation in the real world: a comparison of four techniques. Proceedings of CHI'91, New Orleans, LA, USA, April 27 - May 2 |
[18] | Karat, C.M., Campbell, R. and Fiegel, T. (1992). Comparison of empirical testing and walkthrough methods in user interface evaluation. Proceedings of CHI'92, Monterey, CA, USA, May 3 - 7 |
[19] | Kolski, C., (1997). Interfaces homme-machine - Application aux systemes industriels complexes, Hermes, Paris |
[20] | Landauer, T.K. (1993). The trouble with Computers: Usefulness, Usability, and Productivity: MIT Press |
[21] | Laurel, B. (Ed.). (1990). The art of human computer interface design: Addison Wesley |
[22] | Lim, K.Y., Long, J. (1994). The MUSE method for usability engineering, New York: Cambridge University Press |
[23] | MacLeod, M., Bowden, R., Bevan, N. and Curson, I. (1997). The MUSiC performance measurement method. Behaviour & Information Technology, 16, pp. 279 - 293 |
[24] | Mayhew, D.J. (1992). Principles and guidelines in software user interface design. Englewood Cliffs: Prentice Hall |
[25] | Meinadier, J.P. (1991). L'interface utilisateur. Pour une informatique plus conviviale: Dunod, France |
[26] | Nielsen, J. (1993). Usability engineering: Academic Press |
[27] | Norman, D.A. (1990). The Design of Everyday Things. New York (NY), USA: Currency/Doubleday (Reissue edition), ISBN: 0385267746 |
[28] | Olson, G. and Moran, T. (1998). Experimental comparisons of usability evaluation methods, Special Issue of Human-Computer Interaction |
[29] | Pollier, A. (1992). Evaluation d'une interface par des ergonomes - Diagnostics et strategies. Le Travail Humain, 55(1), pp. 71 - 96, France |
[30] | Pomian, J.-L., Pradere, T., Gaillard, I. (1997). Ingenierie et ergonomie, Cepadues Editions, France |
[31] | Preece, J. (Ed) (1994). Human Computer Interaction, Addison-Wesley |
[32] | Pulat, B.M. and Alexander, D.C. (Ed), (1991). Industrial Ergonomics: Case Studies, Industrial Engineering and Management Press, Norcross, G.A |
[33] | Pulat, B.M. (1997). Fundamentals of Industrial Ergonomics, Prentice-Hall, Inc |
[34] | Reiterer, H. (1993). The Development of Design Aid Tools for Human Factor Based User Interface Design, in Proceedings of IEEE International Conference on System, Man and Cybernetics, Volume 4, IEEE, pp. 361 - 366 |
[35] | Rubin, J. (1994). Handbook of usability testing. How to plan, design, and conduct effective tests. New York, NY: Wiley & Sons |
[36] | Scapin, D.L. (1993). Situation et perspectives en ergonomie du logiciel. In J.-C. Sperandio (Eds.), L'ergonomie dans la conception des projets informatiques, pp. 7 - 68, Octares, France |
[37] | Scapin, D.L. and Berns, T. (Eds.), BIT (1997). Special Issue on evaluation methods, Vol. 16, July - October |
[38] | Trudel, C.I. (1996). Experimentation methods. INRIA Report - Deliverable WP 5, European Project 22287, Commerce & Interactions, November |
Часть вторая: методы, предполагающие непосредственное участие пользователей
[39] | Alreck, P.L. and Settle, R.B. (1994). The Survey Research Handbook, Irwing Professional Publishing, Chicago II |
[40] | Carroll, J.M., Koenemann-Belliveau, J., Rosson, M.B., Singley, M.K (1993). Critical Incidents and Critical Themes in Empirical Usability Evaluation. Proceedings of the HCI'93 Conference on People and Computers VIII, pp. 279 - 292 |
[41] | Castillo, J.C., Hartson, H.R., Hix, D. (1998). Remote Usability Evaluation: Can Users Report Their Own Critical Incidents? Late Breaking Results: Ubiquitous Usability Engineering. Proceedings of ACM CHI 98 Conference on Human-factors in Computing Systems (Summary), V.2, pp. 253 - 254 |
[42] | Fath, J.L., Mann, T.L. and Holzman, T.G. (1994). A practical guide to using software usability labs: lessons learned at IBM. Behavior and Information Technology: Special Issue on Usability Laboratories, vol. 13 (1 - 2), pp. 94 - 105 |
[43] | Foddy, W. (1994). Constructing Questions for Interviews and Questionnaires: Theory and Practice in Social Research, Cambridge University Press |
[44] | Hackos, J.T. and Redish, J.C (1998). User and Task Analysis for Interface Design, John Wiley & Sons |
[45] | Holtzblatt, K, and Jones, S. (1991). Contextual inquiry: a participatory technique for systems design in Schuler, D. and Namioka, A. Participatory design: Principles and practices, Erlbaum |
[46] | Kirwan, B., and Ainsworth, L.K. (Eds.), (1992). A guide to task analysis: Taylor & Francis |
[47] | Koenemann-Belliveau, J., Carroll, J.M., Rosson, M.B., Singley, M.K. Comparative Usability Evaluation: Critical Incidents and Critical Threads (1994). Proceedings of ACM CHI'94 Conference on Human-factors in Computing Systems, V.1, pp. 245 - 251 |
[48] | Mackay, W.E. (1995). Ethics, lies and videotape... In Proceedings of the CHI'95 Conference, Denver, Colorado, May 7th - 11th. ACM Press. pp. 138 - 145 |
[49] | Nielsen, J. (Ed.), (1994). Special Issue on Usability laboratories, Behaviour and Information Technology, Vol. 13 - 2, January - April |
[50] | Oppenheim, A.N. (1992). Questionnaire Design, Interviewing and Attitude Measurement, Printer Pub. Ltd |
[51] | Perlman, G. (1985). Electronic surveys. Behavior Research: Methods, Instruments and Computers, 17 (2), pp. 203 - 205 |
[52] | Rubin, J. (1994). Handbook of Usability Testing: How to Plan, Design & Conduct Effective Tests, John Wiley & Sons |
[53] | Salant, P. and Dillman, D.A., (1994). How to Conduct Your Own Survey, John Wiley & Sons |
[54] | Sebillotte, S., (1991). Decrire des taches selon les objectifs des operateurs: de l'interview a la formalisation. Le travailhumain, 54 (3), Puf, Paris |
[55] | Wixon, D.R., Williges, B.H., Williges, R.C., del Galdo, E.M. (1995). An Evaluation of Critical Incidents for Software Documentation Design Computer Potpourri. In Human-factors Perspectives on Human-Computer Interaction: Selections from the Human-factors & Ergonomics Society Annual Meetings 19831994 / Gary Perlman / Georgia K. Green / Michael S. Wogalter, pp. 38 - 42 Santa Monica, California Human-factors and Ergonomics Society |
Часть третья: Методы, предполагающие непрямое участие пользователей
Методы, основанные на изучении документов
[56] | Bias, R. (1994). The pluralistic usabilty walkthrough: coordinated empathies in Nielsen, J. and Mack, R. Usability inspection methods, pp. 63 - 76, John Wiley & Sons Inc |
[57] | Dumas, J.S. and Redish, J. (1993). A Practical Guide to Usability Testing, Ablex, Norwood |
[58] | Dumas, J.S. and Redish, J.C. (1994). A practical guide to usability testing. Ablex Publishing Coorporation Norwood, New Jersey |
[59] | Gediga, G, Hamborg, K, Duntsch, I. (1999). The IsoMetrics usability inventory: An operationalisation of ISO 9241-10. Behaviour and Information Technology |
[60] | Gorny, P. (1995). Expose, HCI-Counseling for User Interface Design, In: Proceedings of INTERACT'95, K. Norbly, P.H. Helmersen, D.J. Gimore, S.A. Arnesen, (eds) Chapman & Hall |
[61] | Greenbaum, F.J. and Kyng, M. (Eds.) (1991). Design at Work: Cooperative Design of Computer Systems. Hillsdale, NJ: Lawrence Erlbaum Associates |
[62] | Ianella, R. (1995). HyperSAM, a Management Tool for Large User Guidelines Sets, CHI'94 Special Interest Group Trip Report in SIGCHI, Volume 27, Number 2, ISSN 0736-6906, pp. 48 - 49, April |
[63] | Leulier, C. (1997). Ergonomic guidelines for the design and evaluation of Web sites, Institut national de recherche en informatique et en automatique, Rocquencourt, France |
[64] | Lindgaard, G. (1994). Usability Testing and System Evaluation: A Guide for Designing Useful Computer Systems, Chapman and Hall, London |
[65] | Lowgren, J. and Nordqvist, T. (1992). Knowledge-Based evaluation as Design Support for Graphical User Interfaces, in Proceedings of CHI'92, Human-factors in Computing Systems, pp. 181 - 188 |
[66] | MacLean, A., Young, R.M., Belloti, V. and Moran, T. (1996). Questions, Options and Criteria: Elements of Design Space Analysis. In: Thomas P. Moran and John M. Carroll (Eds.) Design Rationale: Concepts, Techniques, and Use. Hillsdale, NJ: Lawrence Erlbaum Associates |
[67] | Mayhew, D.J. (1992). Principles and recommendations in software user interface design. Englewood Cliffs: Prentice Hall |
[68] | Nendjo, Ella, A., Kolski, C., Wawak, F., Jacques, C. and Yim, P. (1999). An approach of computer-aided choice of UI evaluation criteria and methods. In: Computer-Aided Design of User interfaces II, CADUI'99, J. Vanderdonckt and A. Puerta (Eds.), Kluwer Academic Publishers, The Netherlands, pp. 319 - 329 |
[69] | Nielsen, J. and Mack, R.L. (1994). Usability Inspection Methods. John Wiley & Sons, Inc |
[70] | Polson, P.G., Lewis, C.H., Rieman, J. and Wharton, C. (1992). Cognitive walkthroughs: a method for theorybased evaluation of use interfaces. International Journal of Man-Machine Studies, 36, pp. 741 - 773 |
[71] | Prumper, P. (1999). Test it: ISONORM 9241/10. In: Bullinger, H.-J. and Ziegler, J. (eds), Proceedings of HCI International, Munich, 22 - 27 August 1999. Lawrence Erlbaum, Mahwah, NJ, USA |
[72] | Ravden, S.J. and Johnson, G.I. (1989). Evaluating usability of human-computer interfaces: A practical method. Chichester, England: John Wiley & Sons |
[73] | Rivlin, C., Lewis, R., and Davies-Cooper, R. (1990). Guidelines for screen design: Blackwell Scientific Publications |
[74] | Rowley, D.E. and Rhoades, D.G. (1992). The Cognitive Jogthrough: A Fast-Paced User Interface Evaluation Procedure, CHI'92 Proceedings (May 3 - 7), pp. 389 - 395 |
[75] | Scapin, D.L., and Bastien, J.M.C. (1997). Ergonomic criteria for evaluating the ergonomic quality of interactive systems. Behaviour & Information Technology, 16, pp. 220 - 231 |
[76] | Siochi, A.C. & Hix, D. (1991). A study of computer-supported user interface evaluation using maximal repeating pattern analysis. Proceedings of the CHI'91 Conference on Human-Computer Interaction, ACM Press, New Orleans, May, pp. 301 - 305 |
[77] | Thomas, B. (1996). "Quick and dirty" usability tests. In: Usability evaluation in industry, P.W. Jordan et al. (Eds.), Taylor & Francis, London, pp. 107 - 114 |
[78] | Vanderdonckt, J. (1995). Guide ergonomique des interfaces homme-machine, Presses Universitaires de Namur, Belgique |
[79] | Wharton, C. et al. (1994). The Cognitive Walkthrough Method: A Pratictioner's Guide. In: Nielsen, J. and Mack, R. (Eds) Usability Inspection Methods, John Wiley & Sons |
Методы, основанные на использовании моделей
[80] | Bodart, F., Hennebert, A.-M. et al. (1995). Towards a systematic building of software architecture: the TRIDENT methodological guide. In: Palanque, P. & Bastide, R. (Eds.), Proceedings of the Eurographics Workshop on Design, Specification and Verification of Interactive Systems DSV-IS'95, (7 - 9 June), pp. 262278. Toulouse, France |
[81] | Bullinger, H.-J., FAhnrich, K.-P. et al. (1996). GENIUS: Generating Software-ergonomic User Interfaces. International Journal of Human - Computer Interaction, 8(2): pp. 115 - 144 |
[82] | Gamboa-Rodriguez, F. and Scapin, D.L. (1997). Editing MAD* task descriptions for specifying user interfaces, at both semantic and presentation levels. In: Design, Specification, and Verification of Interactive Systems '97, Springer-Computer Science/Wien New York, pp. 193 - 208 |
[83] | Harrison, M., and Thimbleby, H. (Eds.). (1990). Formal methods in human-computer interaction: Cambridge University Press |
[84] | Johnson, P., Wilson, S., et al. (1993). ADEPT - Advanced Environment for Prototyping with Task Models. In: Proceedings of ACM INTERCHI'93 Conference on Human-factors in Computing Systems, p. 56 |
[85] | Markopoulos, P., Johnson, P. et al. (1997). Formal aspects of task based design. In: Harrison, M.D. & Torres, J.C. (Eds.), Design, Specification and Verification of Interactive Systems '97, (June 4 - 6), pp. 209224. Granada, Spain: SpringerComputerScience |
[86] | Moran, T.P. and Carroll, J.M. (Eds.). (1996). Design Rationale. Concepts, techniques, and Use. Mahwah, New Jersey: Lawrence Erlbaum Associates |
[87] | Scapin, D.L. and Pierret, C. (1990). Towards a method for task description. In: Working with Display Units, D. Berthelette (Ed.), Elsevier |
[88] | Szekely, P. (1996). Retrospective and Challenges for Model-Based Development. In: Bodart, F. & Vanderdonckt, J. (Eds.), Eurographic Workshop, Design, Specification and Verification of Interactive Systems, (5 - 7 June), pp. 1 - 27. Namur, Belgique: Springer-Verlag |
[89] | Tauber, M. (1990). ETAG: Extended Task Action Grammar - A language for the description of the user's task language. In: Human-Computer Interaction, INTERACT'90, D. Diaper et al. (Eds.) North Holland, pp. 163 - 168 |
УДК 658.512.22:006.354 | ОКС 13.180, 35.180 |
Ключевые слова: пригодность применения, условия использования, человеко-ориентированное проектирование, методы, выбор методов, оценка, этап жизненного цикла, пользователь, интерфейс пользователя |